Returns Policy

🔁 Refund & Return Policy

At SistersSignatureBD, we aim to ensure customer satisfaction.

  1. Return Eligibility
    You can request a return if:

  • Product is damaged or defective

  • Wrong product delivered

  • Product missing parts

Timeframe: Within 3 days of delivery.

  1. Non-Returnable Items

  • Used products

  • Personal care items

  • Discounted/clearance items (if stated)

  1. Return Process

  • Contact support with your Order ID

  • Provide photo/video proof

  • Wait for approval before sending the product

  1. Refund Policy

  • Refund will be processed after product inspection

  • Refund methods: bKash / Nagad / Bank Transfer

  • Processing time: 5–10 business days

  1. Exchange Policy
    We may offer a replacement instead of a refund depending on stock availability.

  1. Delivery Charges

  • Delivery charges are non-refundable unless the product is faulty

  • Return shipping cost may need to be borne by the customer